Anti-Spam Policy

1. Our Commitment

Upmyth is committed to responsible, opt-in messaging. We have a zero-tolerance policy for spam — whether via WhatsApp, email, or any other channel. All users of Upmyth are bound by this policy as part of the Terms of Service.

2. WhatsApp Messaging Rules

Upmyth integrates with Meta's WhatsApp Cloud API. Users must comply with Meta's WhatsApp Business Policy at all times. Key requirements:

• Only send messages to contacts who have explicitly opted in to receive communications from your business
• Use only Meta-approved message templates for outbound campaign messages
• Honour opt-out requests immediately — do not re-contact users who have unsubscribed
• Do not send promotional messages disguised as transactional messages
• Do not send bulk messages to purchased, scraped, or unverified contact lists

3. Prohibited Message Types

The following message types are strictly prohibited on Upmyth:

• Unsolicited promotional or marketing messages
• Messages sent to contacts who have not provided consent
• Misleading or deceptive content
• Content that violates applicable laws (including TRAI regulations in India)
• Phishing, fraud, or impersonation of any kind

4. Enforcement

Upmyth monitors messaging behaviour for signs of abuse. Violations may result in:

• Immediate suspension of WhatsApp sending capabilities
• Termination of the workspace without refund
• Reporting to Meta, which may result in permanent ban of your WhatsApp Business Account

5. Reporting Abuse

If you believe a Upmyth user is sending spam or violating this policy, please report it to support@upmyth.com with details of the communication. We will investigate all reports promptly.

6. Contact

For questions about this policy, contact support@upmyth.com.