Qualify leads inside WhatsApp with tap-to-answer flows
Chat Funnels guide prospects through a scripted WhatsApp conversation using reply buttons and list menus. Each answer is saved to the lead, so your team gets qualified, complete profiles without a single form.
WhatsApp Chat Funnels features
Buttons & list menus
Customers answer with a tap — up to 3 reply buttons or 10 list options per question.
Branching paths
Send people down different paths based on their answers.
Answers saved to the lead
Every response is recorded and mapped to the lead profile.
Start from a link or ad
Launch a funnel from a WhatsApp link, QR code or Click-to-WhatsApp ad.
Up and running in 3 steps
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1
Build the steps
Add questions, buttons and list options in the funnel builder.
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2
Share the entry point
Use a keyword, link or ad to start the funnel.
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3
Review qualified leads
Completed answers appear on each lead, ready for your team.
WhatsApp Chat Funnels — frequently asked questions
Works great with
WhatsApp Chatbot & Auto-replies
Reply to WhatsApp messages 24/7 with keyword-based auto-replies and route conversations to the right agent automatically.
Learn moreWhatsApp CRM & Team Inbox
Connect your WhatsApp Business number via the official Cloud API and manage every customer chat inside your CRM with your whole team.
Learn moreLead Management
Capture, de-duplicate, score, assign and follow up every lead in one CRM. Leads from ads, forms, WhatsApp and calls land in a single list.
Learn more