What is the difference between the chatbot and Chat Funnels?

smart_toyWhatsApp Chatbot & Auto-replies

Answer every WhatsApp message instantly, 24/7

Set up keyword and intent-based auto-replies so customers get an answer at any hour, then hand the conversation to the right agent when a human is needed.

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verifiedWhat you get

WhatsApp Chatbot & Auto-replies features

Always-on replies

Greeting, away and FAQ replies go out instantly, even outside office hours.

Keyword triggers

Match keywords in incoming messages to send the right answer.

Smart routing

Route conversations to the right agent or team based on what the customer asked.

routeHow it works

Up and running in 3 steps

1
Define triggers

Add keywords or phrases to listen for.
2
Write the replies

Set the response for each trigger.
3
Route to humans

Assign the chat to an agent when needed.

helpFAQ

WhatsApp Chatbot & Auto-replies — frequently asked questions

The chatbot answers based on keywords in any message. Chat Funnels run a guided, step-by-step conversation with buttons and lists to qualify or onboard a lead.

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